Frequently Asked Questions
Everything you need to know about your TOPTOY® experience.
Are the products sold on your store authentic?
Yes, as the TOPTOY® Official Store, we guarantee that 100% of our products are authentic, original designer toys and collectibles sourced directly from our production lines.
What is a 'Blind Box' and can I choose a specific character?
A Blind Box is a type of packaging that keeps its contents hidden. They are sold individually or in full sets. While you cannot choose a specific character in a single box, purchasing a full case typically guarantees no duplicates and a chance at a rare 'Secret' figure.
How long does shipping take for international orders?
Orders are typically processed within 2-3 business days. International shipping usually takes 7-15 business days depending on the destination country and local customs processing.
What is your return policy for opened items?
Due to the nature of Blind Box products, we cannot accept returns or exchanges for items where the inner foil packaging has been opened, unless the product is found to have a manufacturing defect.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a secure and convenient checkout process.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your package's journey.